OUR TERMS AND CONDITIONS
Credit card details are required at the time of booking in order to secure the reservation. Deposit payments can be taken if preferred and may be requested for certain bookings.
Our terms are that should you cancel the booking more than 2 weeks in advance
of your scheduled arrival date no cancellation payment is required.
For cancellations within 2 weeks
of the scheduled arrival date we would deduct the cost of the first night.
The total value of the booking will be charged in the event of no-show or if changes/cancellations are made less than 72 hours
in advance of scheduled arrival date.
- We do make every effort to re-book rooms in the event of a cancellation and commit to refunding the full amount at which we are able to re-let the room(s).
- We recommend that you have travel insurance that covers you in the event that we have to deduct a cancellation payment according to the terms outlined above.
- The proportion of any deposit required or the period to cancellation may vary for group bookings or for specific events, etc., but any variation from these policies would be confirmed in writing beforehand.
To make a cancellation you would be required to call us on +44 (0)1386 858273 or e-mail us at firstname.lastname@example.org. (Credit / debit card details may be required to arrange for refund of any deposits).
Please note that any subsequent amendment to this booking must be confirmed in writing by us, even if agreed verbally.
QUERIES and COMPLAINTS
If you have any queries or complaints in relation to the booking process, or our business, please contact us directly on +44 (0)1386 858273.
Check-in is generally between 16:00 to 18:00. Later check-in is generally no problem. Early check-in by arrangement only.
We are a no smoking property throughout, though guests may smoke in the gardens.
Pets are not permitted inside the property.
We welcome bookings with children above the age of 6.
We reserve the right to charge guests for any breakages. This would be calculated at the replacement or repair cost, whichever we feel is more appropriate.
CREDIT CARD PAYMENT CHARGE
For payments at time of check-out there is a processing charge of 2% for credit cards or overseas debit cards. There is no charge for payments by UK debit cards, cash or UK bank cheque.
Payment is generally taken on departure.